Q&A
| 1. How can I order customized panels? Is there a minimum order quantity limit? |
• We provide design and production services for customized panels, which you can order through our official website or by email to sales@yeulian.com . • Once the customized product development is completed and validated through trial production, we do not set a minimum order quantity limit. You can place an order according to your needs. |
| 2. How can I provide design files? Do they need to meet specific formats? |
• You can provide design files through email or online cloud transmission. • We recommend using commonly used file formats, such as X_T, STEP, DXF, DWG, PDF, Gerber, circuit diagrams, etc. If you have other specific requirements, you can contact us. |
| 3. Do design files need to be reviewed? How long does the feasibility assessment take? | • Our engineers will review the design files you provide to ensure the accuracy and feasibility of production. The review time will vary depending on the complexity of your design and typically takes 1-2 working days. |
| 4. Do design files include information about raw materials? Can customers choose raw materials? |
• Our design files include information about raw materials, and we will select suitable raw materials based on your requirements. • If you have specific raw material requirements, you can contact our sales representative, and we will do our best to meet your needs. |
| 5. How long does it take to make the panels? Can it be expedited? |
• The time to make the panels will vary depending on your order quantity and complexity, typically taking 15-30 working days. • If you have urgent requirements, you can contact our sales representative, and we will do our best to meet your needs. |
| 6. How is the quality of the panels ensured? | • Our customized panels undergo multiple quality inspection stages during production, including raw material procurement inspection, production process inspection, and final product inspection, to ensure that the panel quality meets customer requirements and standards. Each panel will undergo simulated customer usage scenarios and power-on testing before leaving the factory. If there are any quality issues, customers can contact us for after-sales service. We can provide sample parts for customers to evaluate product quality and suitability before placing an order. |
| 7. How is the price of the panels calculated? | • The price of the panels will be calculated based on the customer's needs and design difficulty, and we will provide a reasonable quotation. For customers who order in large quantities or have long-term cooperation, we will offer corresponding discounts or preferential policies. |
| 8. Can you provide after-sales service? How do you handle product issues or defects? |
• We can provide after-sales service, including product repair, replacement, etc. • If the product has any issues or defects, customers can contact our customer service staff, and we will handle the situation accordingly. |
| 9. How to protect customer privacy and intellectual property? | • We will strictly protect customer privacy and intellectual property, and all design and manufacturing processes will be kept confidential. We can also sign a confidentiality agreement with the customer to ensure their privacy and intellectual property are not infringed upon. |
| 1. How to order a CNC Handy MPG? Is there a minimum order quantity limit? |
• We provide design and production services for CNC Handy MPG, and you can contact us through our website or email sales@yeulian.com . • After the customization product development is completed and trial production is finished, we have a minimum order quantity limit MOQ>10, and you can place an order according to your needs. |
| 2. How to set up and calibrate the CNC Handy MPG? | • Our CNC Handy MPG is equipped with easy-to-use setup and calibration tools, and customers can perform setup and calibration through the tools. If you have any questions, you can contact our customer service staff for technical support. |
| 3. How is the accuracy of the CNC Handy MPG guaranteed? | • Our CNC Handy MPG undergoes multiple quality inspection stages during the production process, including raw material procurement inspection, production process inspection, and final product inspection, to ensure that the accuracy meets customer needs and standards. Each product will be tested through simulating customer usage scenarios. If there are any quality problems with the product, customers can contact us for after-sales service. We can provide sample parts for customers to evaluate product quality and suitability before ordering. |
| 4. Is our product compatible with your equipment? | • Our CNC Handy MPG is suitable for various types of CNC controllers such as MITSUBISHI, FANUC, SIEMENS, etc., and for PLC parts such as MITSUBISHI's FX series, OMRON, KEYNECE, DELTA, Yonghong, etc., to meet different application requirements. If there is any uncertainty, we can provide samples for testing. |
| 5. How to install and operate? | • Our CNC Handy MPG has a simple and easy-to-use operation feel. In addition to the base, the body of the CNC Handy MPG has a strong magnet on the back for placement on the machine. We will provide a detailed manual and specifications definition for the CNC Handy MPG to assist customers in using our product smoothly. |
| 6. What is the warranty period of the product? How to repair it? |
• Our CNC Handy MPG product undergoes multiple inspections and tests before leaving the factory, ensuring excellent quality. All products come with a one-year warranty, and if there are any problems with the product during the warranty period, we will provide free repair or replacement. • If the product is out of warranty, customers can contact our after-sales service center, and we will provide corresponding repair services, but customers need to pay the corresponding repair fees. |
| 7. How to protect customer privacy and intellectual property? | • We will strictly protect customer privacy and intellectual property, and all design and manufacturing processes will be strictly confidential. And we can sign a confidentiality agreement with customers to ensure that customer privacy and intellectual property are not infringed upon. |
YEU-LIAN is a company specializing in the design, manufacturing, and integration of products related to machine tool electronics. We provide custom services to meet the specific needs and standards of our customers, including circuit boards, operating panels, band switches, and more. With our experienced team, we can offer full-service solutions to ensure that our customers receive high-quality products.
YEU-LIAN's products have many unique advantages, such as anti-static, full voltage design, lightweight, thin, shock-resistant, waterproof, dustproof, oil-resistant, and long life. These features make our products stable and highly reliable in terms of mechanical and electrical performance. In addition, our products are highly compatible with complementary products, providing customers with comprehensive solutions for machine tool electronics. Through our custom services, customers can avoid using unnecessary functions, save costs, and design and manufacture products according to their specific needs, improving production efficiency and product quality. We value our customers' needs and opinions, and maintain close communication with them to ensure that the products and services we provide meet their needs and expectations. We are committed to maximizing customer satisfaction with our best efforts.
The innovative design of YEU-LIAN products has obtained multiple domestic patent certifications and continually pursues excellent quality with certifications that meet international standards, such as CE certification, IP67 protection level certification, and RoHS environmental regulations. During the product manufacturing process, YEU-LIAN strictly controls product quality and implements comprehensive quality inspections and electrical tests to ensure the stability and reliability of each product, creating the highest quality products to meet customer needs.
Our products apply to many controllers: MITSUBISHI, FANUC, SIEMENS, FAGRO, HEIDENHAIN and industrial types. It also can configure for CNC machines like lathes, milling machines, turning, multitasking machines, machine tools or industrial machines.
There is no minimum order quantity (MOQ) except some individual products. It is our duty to offer the best quality with rational price, and quick delivery. Hope we have a chance to cooperate.
Products made in Taiwan. The ways of delivery as follows: (1) by our company, (2) by the transportation companies, (3) we also provide shipping and air freight abroad which depending on your needs, it may charge fees. Welcome contact us for more details.
If you are using products from other brands and need replacement or conversion solutions, we recommend providing the specifications and detailed requirements of the original product, and we will provide a customized project solution. Common file formats such as X_T, STEP, DXF, DWG, PDF, Gerber, circuit diagrams, etc., are accepted. Through our comprehensive smart solutions, including development design, sample production, machine testing, and optimized user experience, we assist you in solving related issues with product conversion. If you have any other special requirements, please feel free to contact us at any time.
If you have any customized project requirements, please feel free to contact us via phone or email. We will arrange for a dedicated specialist to discuss the details and architecture planning with you, in order to confirm your needs and conduct technical analysis. Through collaborative efforts with our clients, we are committed to creating products and services that meet their needs.
Customized project process:
New Demand
Proof of Concept (POC)
Proposal and Estimate
KICK OFF
Engineering Verification Test (EVT)
Design Verification Test (DVT)
Production Verification Test (PVT)
Quote
All products have 1 year warranty from the date of sale. Under the warranty, you can get repair without charging, unless the damage results from abuse. After the customer agree with the repair fees, we will reply the lead-time and start the repair process.
YEU-LIAN ELECTRONICS CO., LTD
Phone: +886-4-25671940
Fax: +886-4-25671941
Location: No. 1122, Zongke Rd., Daya Dist., Taichung City 42881, Taiwan (R.O.C.)
Email: sales@yeulian.com
Office Hour: Monday to Friday, 8:00a.m. to 5:10 p.m.
Phone: +886-4-25671940
Fax: +886-4-25671941
Location: No. 1122, Zongke Rd., Daya Dist., Taichung City 42881, Taiwan (R.O.C.)
Email: sales@yeulian.com
Office Hour: Monday to Friday, 8:00a.m. to 5:10 p.m.
